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SERVICES

TECHNICAL COMMUNICATION PROFESSIONALS

 

Technical communication is the communication of information about a technology to a well-defined target audience. In effect, it creates a direct link between the company and its customers.

OUR ADDED VALUE

Thanks to our wide range of services and high technological standards, we can offer the best solutions for complete, efficient and personalised technical communication.

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  • Quick turnaround and full compliance with delivery deadlines
  • Managing documentation in the format required
  • Use of Content Management Systems (CMS, CCMS)
  • Close collaboration with customers and bespoke projects
  • Customised projects according to customer’s needs
  • Ongoing education and training
  • Commitment to problem solving to ensure continuous improvement
  • Many years of experience gained in many professional fields

TECHNICAL COMMUNICATION AND RELATED SERVICES

Technical documentation

We have been a partner of Com&Tec for many years and our team constantly undergoes training and updating, because the world keeps changing and your company needs answers that meet the required high standards.

The technical documentation is made available both in print and in electronic form, and involves the following activities:

    • Drafting of user and maintenance manuals
    • Preparation and management of spare parts catalogues
    • Realisation of images, illustrations and technical drawings for spare parts and technical manuals
    • “Some of our completed projects

Use and maintenance manuals
Containing routine and comprehensive information for the safe transport, installation, use and maintenance of systems, machines, partly completed machines, devices.

Technical Service Manuals
Containing the information needed to carry out extraordinary work on systems, machines, partly completed machines, devices or software. 3D illustrations or multimedia content such as videos and animations may also be used for the execution of certain steps of the activities.

Process manuals
Containing precise and detailed descriptions of work processes. These can relate to the implementation of a product, either a good or a service, a new or considerably improved process, a new marketing method, or a new organisational method referring to the organisation of the work applied in a company.

Spare parts catalogues
Containing all the information and characteristics of spare parts, necessary for their identification and assembly order. All parts catalogues can be produced in several languages.

Exploded drawings
For the graphic representation, with axonometric or isometric views, of a component in all its parts, to ensure the possibility of visualising and identifying its internal elements, their positions and fit.

Spare parts lists
Drafting of texts and tables, in a DBMS environment, specific to the lists contained in spare parts catalogues.

Repair Times
Manuals or tables indicating all the possible product repair times.

Instruction and training manuals
Containing all the instructions for using the product or service, on the basis of specific technological processes. They are aimed at personnel performing specific maintenance tasks, or specific and particularly complex work.

Technical marketing and advertising material
These include all technical documents on all the main marketing functions and advertising activities with instructions on how to ensure correct use of the trademark, logo, logotypes, patents, copyright and other corporate rights.

We also produce:

  • Product and technical data sheets
  • Maintenance procedures
  • Assembly manuals

Video documentation

Video communication has become an integral part of technical communication, an indispensable tool for every company offering highly effective creative-communication solutions.

Together with you, we plan every detail of the project, to achieve the goal with maximum efficiency, using the most innovative video techniques.

Some of our completed projects:

  • Process documentation videos
  • Video post production
  • Video tutorials and clips
  • Multimedia presentations

3D animation

3D animation can become an excellent support tool for some fundamental parts of technical communication, such as operation and maintenance procedures.

Together with you, we plan every detail of the project, to achieve the goal with the best results, using the most innovative 3D image processing techniques.

Some of our completed projects:

  • Process documentation animations
  • 3D reconstructions
  • Tutorials, clips and multimedia presentations

Augmented reality

Augmented reality is one of the most effective creative-communicative solutions for technical communication. The reality we know is enriched and enhanced using high-tech devices.

The integration of physical reality and the digital world “augments” the details available in the user’s perceived field of view, making the technical information available to them more complete and effective.

Graphic Design

The optimisation of technical communication requires the creation of images that reinforce and complement the message conveyed by the text. We realise the message in visual form to interact directly with the end user.

Some of our achievements

  • Technical and dynamic graphics
  • Exploded-view drawings (isometric/axonometric)
  • autoCAD 2D/3D drawing
  • Preparation of images and 3D rendering
  • Graphics for Spare Parts Catalogues
  • Illustration and layout of Technical Documentation
  • General product catalogues
  • Design of multimedia and interactive use and maintenance manuals
  • Interactive technical presentations
  • Brochures
  • Trade publications
  • Price lists
  • Food labels

 

Some of our software:

  • Microsoft Office: Word, PowerPoint, Publisher, Excel, Visio
  • InDesign
  • Illustrator
  • Photoshop
  • CMS
  • Solidworks Composer
  • Adobe Acrobat Pro
  • AutoCAD
  • FrameMaker
  • Corel Draw

Virtual technical support

A multi-platform virtual technical support that will help you step by step by providing 4 types of intervention:

DIAGNOSTICS: help on all possible machine and component faults

SETUP: step-by-step guide on how to perform format changes or periodic maintenance

REPLACEMENT: step-by-step guide on how to replace single components

CONFIGURATION: help on panel parameters

Features:

  • The system will include manuals for all devices present (drivers, electrical diagrams, etc.).
  • It will be possible to order spare parts immediately.
  • Each component will have a code that will allow the system to locate its position in the machine.
  • If the virtual technical assistant is unable to fulfil a user request, a ticket will be issued for direct consultation with an operator of the machine manufacturer.
  • Response in audio, video, or text format will be available in English or your native language.

SECTORS

EXPERIENCED AND RELIABLE TECHNICAL COMMUNICATION PARTNER

We apply our 30 years of experience and operational expertise to different sectors, always ensuring reliability and quality of service.

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METHODOLOGY

HOW WE WORK

From the initial consultation to the completion of the project, we will be at your side throughout the process, working with you to best meet your needs.

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CONTACT US FOR FURTHER INFORMATION

Rely on Technolab’s experience and know-how for your projects.
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